Effective Date: 23 Avril 2023
1. What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, your email address, your Immunitarium login and account password, and your purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page (please refer to Section 6 for details). We may also collect personally identifiable information (including name, email, personal profile, comments, feedback), product reviews, recommendations and payment details including credit card information related to our subscription plans (please refer to Section 4 in our Terms & Conditions policy for details).
2. How do we collect information?
When you conduct a transaction on our Immunitarium website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
3. Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Immunitarium Account Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services;
To comply with any applicable laws and regulations.
4. How do we store, use, share and disclose your personal information?
Our Immunitarium website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our Excelior Lab LLC company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may share and disclose your personal information with legal enforcement agencies and law enforcement authorities, on an as-needed basis, and according to relevant local regulations, to comply with legal process, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our users, or the public.
We do not and will not share or sell your personal information to any third parties for commercial purposes.
5. How do we communicate with our customers?
We may contact you to notify you regarding your Immunitarium account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions Policy, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
In general, the cookies which are used on our Immunitarium website are categorized as essential cookies. However, our website may include other types of cookies from time to time which have specific settings.
For the sake of transparency, please find below the list of the main cookies we are using on our website and their purposes:
If you want to learn more about cookies and understand how they work, we invite you to visit informative websites such as All About Cookies.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link:
7. How can you withdraw your consent?
If you do not want us to process your data anymore, please contact us at email@example.com.
9. Questions about your contact information
You have the right, in accordance with applicable law, to request access to, correction, or deletion of your information. If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at :